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Terms and Conditions
Phone Booking:

Kovilakam offers you the convenience of booking a room over the telephone at 04952743500 all days of the week 24/7. You can also email us your reservation details at reservations@kovilakamresidency.in

Group Bookings: Wish to make a booking for 5 rooms or more call 9744957330 and reservations@kovilakamresidency.in

Cancellation Policy: (Cancellation policy will differ during blackout period and promotional Sale offer. Kindly check the Policy at the time of booking)

Cancellation received 24 Hours prior to Check-in Time - No charge applicable.

Cancellation received between 0 Hours to 24 Hours of check-in time - 100 % Charge of one day tariff will be applicable.

Please note the refund will be processed within 15 working days post. If in case the payment for the cancelled booking has been done through NEFT mode of payment, please share a scan copy of a cancelled cheque to admin@kovilakamresidency.in and along with the reservation number of the cancelled booking.

In-case of No-show 100% charge will be applicable.


HOTEL RULES / REGULATIONS


RIGHT OF ADMISSION RESERVED


It is mandatory for guests (guest and companion (s) (if any) to present valid photo identification at the time of checking in. The primary guest checking in to the hotel must be at least 18 years of age. The identification proofs accepted are Aadhaar card, Drivers License, Passport and Voters Card. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card. Foreign nationals are required to present their Passport and valid Visa. No visitors will allow beyond 9pm. Vendors are not allowed.


The hotel reserves the right of admission. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in. The hotel reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city.

No charge for Children under 10 years accompanying with adult occupying in the same room without extra bed.

The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

The room tariff includes taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls, laundry etc). These will be charged at the time of check-out.

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